Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the email receipt or proof of purchase/order number. 

To start a return, you can contact us at hello@cashbutcute.com 

Return postage is the customers responsibility unless the items are faulty - in this instance we would cover the return shipping cost.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, if the have been damaged or used. Please get in touch if you have questions or concerns about your specific item.

SHIPPING RESTRICTIONS - European Union & Northern Ireland
We currently ship worldwide, excluding the European Union and Northern Ireland. We have made this decision due to the additional product safety and regulatory requirements that apply to businesses selling consumer products into these markets under the general product safety regulation (GPSR). We apologise for any inconvenience this may cause and hope that we can offer these destinations in the near future.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@cashbutcute.com.